Returns & Refunds

Easier than ever!

To return your purchase, please follow these simple guidelines:

  1. Start by calling at 1-888-339-2109 or send an email to warn the Toy Soldiers' Club team of your intention to return one or more items. A procedure to follow will then be explained.
  2. Remember this: NEVER USE UPS OR OTHER PRIVATE DELIVERY SERVICES. They will charge hidden fees like brokerage fees that will triple your shipping bill. ALWAYS use your national courier. For those living in the US it means that you should use USPS (United States Postal Services) Make sure to specify this is a returned item.
  3. Returns must be sent to the following address:

Toy Soldiers' Club

Attention: Exchanges and returns

30 Côte de la Fabrique

Quebec, Quebec

G1R 3V7

Canada

 

Once the package will be received and the goods inspected, the refund will be made or a credit will be applied to your next order. Refunds on purchases made by credit card will only be credited to the same card. Shipping fees are NOT refunded.

The credit will be made within 10 working days of receipt and verification of the goods. Please allow one monthly billing cycle for your credit to appear there. Customers returning a partial order will only be refunded for returned items.


Order cancellation

f you wish to cancel or change an order placed on the website of the Toy Soldiers' Club, you should contact the staff of customer service as soon as possible.

Please call 1-888-339-2109 as soon as possible; Have your order confirmation number in hand.

The team will do everything in its power to accommodate your request.